Privacy Policy

Our Privacy Policy explains how we collect, use, share and protect your data and personal information. Your privacy is important to us and we take it very seriously. Our aim is to adopt transparent data practices and empower you to be in control of your data. Therefore, we describe the reasons and processes as part of which we collect your data, as well as your data protection rights. We wish to act in your best interests and provide this Privacy Policy in an as simple and readable structure and manner as possible.

For more information or any question or concerns regarding this Privacy Policy or the use of your data, please contact us at Contact Us page.

  1. General Information


  • This Privacy Policy explains how Liv collection, 5 Sopatrou Pafiou Street, 6020 Larnaka Cyprus and its Affiliates (hereinafter “Liv” “we,” “us,” and “our”) collects, uses, shares, and protects the information of the User of the Website (hereinafter “User”, “you” and “they”) as obtained thereon. When we ask Users for their personal information, that is because that information is required for the provision of our services and/or we might be legally obliged to do so, for example as a result of a court decision or the request of another investigatory body.
  • Any information which Users are not legally obliged to provide, are provided voluntarily. You decide whether to provide us with such information. Please note that some information are not required, but they are necessary in order to access all of the features, services and options of the Website.
  • By accepting the Privacy Policy notification, you consent to the data practices described in this Privacy Policy, as well as when you register for an account, make a booking or changes thereto, send an enquiry, access the materials and recommendations provided, access any third party website or services through being on our Website and/or visiting the Website.
  • On occasion, we may revise this Privacy Policy to reflect changes in law or our personal data collection and use practices. If the Privacy Policy is changed to a material extent, we undertake to inform you via e-mail, as well as ask for your consent before using your information for any purpose that is not covered in this Privacy Policy.
  • This Privacy Policy was made on the basis the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (General Data Protection Regulation), hereinafter also referred to as “GDPR”, and Law 125(I) of 2018 Law Providing for the Protection of Natural Persons with regard to the Processing of Personal Data and for the Free Movement of such Data.
  1. Definitions and legal references


  • Data subject: The User of this Website and which, unless otherwise specified, coincides with the Underlying Data.
  • Data processor: The individual or legal person, public authority, organization or other entity processing personal data on behalf of the controller as described in this Privacy Policy.
  • Data controller: An individual or legal person, a public authority, an organization or other entity which, either alone or together with others, determines the purposes and means of processing the Personal Data, including security measures relating to its operation and use. The Data Controller, unless otherwise specified, is the owner of this Website.
  • European Union (or EU): Unless otherwise stated, all references made in this document to the European Union include all the current Member States in the European Union and the European Economic Area.
  • Geo-location: The identification of the geographic location of a user or computing device via a variety of data collection mechanisms such as Bluetooth and/or wifi connection.
  • Personal data (or data): Personal data is any information that relates to an identified or identifiable natural person. Different pieces of information, which collected together can lead to the identification of a particular person, also constitute personal data.
  • Service: The service refers to any of the services which may be offered on the Website from time to time, including, but not limited to, registering for an account, making a booking or changes thereto, sending an enquiry, accessing the materials and recommendations provided, accessing any third party website or services through being on our Website and/or visiting the Website.
  • Usage data: Information collected automatically through this Website (or third party services used on this Website), which may include: the IP addresses or domain names of the computers used by the Users, the URIs ( Uniform Resource Identifier), at the time of the request, the method used to submit the request to the server, the size of the file received in response, the numeric code indicating the status of the server response (successful outcome, error, etc.), the source country, the browser and operating system functions used by the User, the various time-per-visit details (e.g., time spent on each page of the Application), and details of the route followed in the Application with special reference to the sequence, the pages you have visited, and other Measures relating to the operating system of the device and / or the user’s IT environment.
  1. Administrator of Personal Data


  • The Personal Data of the Users are under the authority of Liv. If you have any questions, requests or complaints regarding the processing of your personal data by Us, you can also contact the company CONTACT PERSON using the following dedicated website form at the contact us page.
  • Questions, requests and complaints referred to in the preceding paragraphs should, in particular include:
    • data relating to the person or persons concerned by the inquiry or request,
    • the event which is the reason for sending a message to us,
    • any requests and legal grounds for demanding request,
  1. The Data we Collect


  • Data You Provide to Us:
    • we collect data that you provide to us when you create an account and/or when you use the Services, such as full name, email address, phone number, birthday, gender, your country and/or city of residence, and, where applicable, your social media username and other data if you create an account using third party log-in credentials, including Geo-location of your device and payment information. You might also need to submit additional information depending on how you use our Services, such as information contained in any special requests, arrival times where you make a booking and personal information of any persons included in your reservation, such as their full name, date of birth and gender. In circumstances where you share personal information of any such persons, it is your responsibility to confirm that such persons are aware of their use and collection of personal data by Liv, in accordance with this Privacy Policy.
  • We also collect additional data about you when you use the Services. For example:
    • data about how you interact with the Services, such as your search words, page views, date and time of interactions, time spent on each page;
    • device information, such as your IP address, browser type and language, information about your computer’s hardware and software;
    • information about clicks and which pages have been shown to you;
    • data from cookies, pixels and other technologies, such as cookie ID, advertising ID or other unique advertising ID, web beacons, and local storage. You can control certain types of cookies through your browser settings or other tools.
  • Data Received from Third Parties

We may receive data about you from third parties, including:

  • our Business Partners, such as our affiliate partners and their subsidiaries;
  • third parties that provide services to us, such as unaffiliated apps and websites, including those from whom we license data. The information we obtain from third parties includes demographic data, data about how you interact with the third party’s websites and apps, device data (including mobile device and advertising identifiers, such as Apple IDFA or Google Advertising ID), and information from cookies, pixels and other similar technologies;



  1. How we Use your Data


  • To Operate, Maintain and Improve the Services

We use your data to operate, maintain and improve our Services, conduct research and development, perform analytics, develop and offer new products and services, and to infer certain details about you, including your interests and whether separate devices (e.g. mobile phones, tablets, and/or TVs) are owned by you or by members of your household. Additionally, if you consent to sharing crash data (when the Apps crash) with us, we may use that data to help us analyze the cause of the crash and improve the Consumer Services.


  • Reservations

We use your data to complete, administer and make amendments to your online reservations, including sending relevant communications to you that relate to your reservations, for example with regards to confirmations and reminders.


  • Communicate with You

We use your data to communicate with you by email, text, or otherwise, about new product offerings, updates to the Services, to offer customer support through our Customer Service branch, or with regards to anything else we think may be of interest to you. To opt out of receiving marketing communications, please see the “Unsubscribe from Marketing Emails and Text Messages” section of this Privacy Policy below.


  • Protection of Our Rights

We may use your data to protect the rights, property or safety of Liv, the Services, our users and employees, or any third party. For example, we may use your data to protect against identity theft, prevent fraud or other criminal activity, claims or other liabilities. We may also use your data to comply with and enforce applicable legal requirements, relevant industry standards and our policies, including this Privacy Policy.


  1. When Is My Data Shared?

We may share your data as described in this Privacy Policy or when you have given us consent to do so.


  • Data That May Be Shared with Other Users

When you use the Website, other Users may be able to see some of your data, such as your name.


  • Data That May Be Shared with Affiliates, Service Providers and Partners

We may share your data with our affiliated entities, and service providers that perform services on our behalf, such as cloud storage, IT services, marketing, analytics and search engine and other software services. These service providers may be located in countries other than the country in which the information originally was collected. We do not authorize our service providers to retain, use or disclose the data except as necessary to perform services on our behalf or comply with legal requirements.


  • Compliance with Law, Protection of Rights and Corporate Events
    • We may share data if required by law or if a legal issue arises between us and you and we need to protect your or our rights.
    • We may also share data as part or in anticipation of a business sale, merger, consolidation, investment, change in control, transfer of substantial corporate assets, reorganization, liquidation, or similar business transaction or corporate event.


  • Third-Party Analytics

On our Consumer Services, we use third-party analytics services, such as those of Google Analytics. The service providers that administer these analytics services use cookies and other automated technologies to collect data (such as IP addresses and other device identifiers) to evaluate, for example, use of our Services and to diagnose technical issues. To learn more about Google Analytics, please visit


  • Location-Based Advertising

Through our Services, both we and certain third parties (such as our business partners) may collect information about your online activities and location to provide you with advertising about products and services tailored to your individual interests and location. Through such ad services, we can target our communications to users considering demographic data, users’ inferred interests and browsing context. These services track users’ online activities over time and across multiple online services by collecting information through automated means, including through the use cookies, web server logs, web beacons, device identifiers and other similar technologies. The ad services use this information to show ads that may be tailored to users’ interests. The information ad services may collect includes data about users’ visits to our Services and other websites and apps that participate in the relevant ad services, such as the pages or ads viewed and the actions taken on the websites or apps. This data collection takes place both on our Services and on unaffiliated third-party websites and apps that participate in these ad services. This process also helps us track the effectiveness of our marketing efforts.



  1. How do I Access or Delete My Data?
    • You may access and update your data at any time through the “My Account” section of the Website.
    • You may also delete your data and account at any time by contacting us through the website on ‘email’. Deletion of your account may not be immediate. Residual copies of your personal information or posts may remain on backup media for a short period of time thereafter. However, if you delete your data, and/or your profile, including your history, offers and any rewards received will be removed, and you will no longer be able to access such data. We will not be able to restore your account once it has been deleted.
    • We may also retain data as required by applicable law and we may retain data that has been anonymized or otherwise does not constitute or contain personal information.
    • If you have questions about accessing, updating, or deleting your data, please also contact us at the Contact Us page.

  1. Unsubscribe from Marketing Emails and Text Messages

You can opt out of marketing or promotional emails at any time, by following the instructions in the email or by contacting us. Please note that you cannot opt out of legal notices and we are required to provide such legal notices by law.


  1. Personal Information Retention

To the extent required by applicable law, we keep the personal information you provide for the duration of our relationship, plus a reasonable period thereafter to comply with the applicable statute of limitations and other applicable laws.


  1. How We Protect Personal Information

We maintain administrative, technical and physical safeguards designed to protect personal information we obtain through the Services against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.


  1. More Information for Consumers From the EEA, UK and Switzerland
    • Where GDPR applies to the processing of your Personal Data, we rely on several legal bases. These include:
      • When the processing is necessary to perform our contract with you. This may include providing you with our Services or tailoring the Services to your preferences;
      • When the processing is necessary for our legitimate business interests (or those of our Business Partners or affiliates), including but not limited to, improving or providing our Products;
      • When you have given us your consent, including as described in this Privacy Policy. You may withdraw your consent to processing at any time using the settings on your device or in your account;
      • When we have a legal obligation to do so, as described in this Privacy Policy.
  • Subject to applicable law, you may have a number of rights regarding the processing of your Personal Data, including:
    • the right to request access to, or copies of, your personal data that we process or control, together with information regarding the nature, processing and disclosure of that personal data;
    • the right to request rectification of any inaccuracies in your Personal Data that we process or control;
    • the right to request:
  • deletion of your personal data that we process or control; or
  • restriction of processing of your personal data that we process or control;
    • the right to object, to the processing of your personal data by us or on our behalf;
    • the right to have your personal data that we process or control transferred to another data controller, to the extent applicable;
    • the right to withdraw where we process your personal data on the basis of your consent, and
    • the right to file a complaint with a Data Protection Authority regarding the processing of your personal data by us or on our behalf.
  • To exercise one or more of these rights, or to ask a question about these rights or any other provision of this Privacy Policy, or about our processing of your personal data, please use the contact details provided in the Contact Us section.
  • These rights may be limited in certain circumstances, for example if fulfilling your request would (i) reveal personal data about another person, (ii) infringe the rights of a third party (including our rights), (iii) cause us to delete information that we are required by law to keep or have compelling legitimate interests in keeping. Relevant exemptions are included in both the GDPR and in local implementing legislation. We will inform you of relevant exemptions we rely upon when responding to any request you make.
  1. Cookies
    • Our Website uses Cookies technology in order to adapt its operation to your individual needs. According to this, you may consent to the storage of the data and information entered by you, so that it can be used for future visits to our Website without the need to re-enter it. The owners of other websites will not have access to this data and information. However, if you do not agree to personalize the Website, we suggest disabling the use of cookies in the options of your Internet browser.
  1. Disclaimer of Liability
    • Liv shall not be held liable for any claim, damage or loss that occurred as a result of sophisticated technological means which are beyond the common level of security which is reasonably expected to be provided in accordance with the common industry standards.
    • Liv shall not be held liable for any claim, damage, or loss for any action or omission which are outside our power of control or which are the result of an Acts of God, including environmental disasters, cut of electricity, earthquakes, pandemics, and other phenomena.
    • Liv shall not be held liable for any claim, damage, or loss for any action that was initiated and/or instructed and/or executed by the User, and/or such action was in violation of any agreement, Policy, Regulation and/or circumvents such agreements, policies, regulations in bad faith, fraudulently and/or against the interests of the Company or its Operators.
    • Liv shall not be held liable or accountable for any illegal and/or fraudulent action undertaken by any User of our Website.
    • To the maximum extent permitted by applicable law, the services, content and user content are provided “as is,” “with all faults” and “as available” and the entire risk of use and performance remains with you. The Company is not responsible for your actions while using, requesting or amending the Services or otherwise, and any legal action that may arise from such content is completely at your own responsibility.

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